Contact Us
Have a question about your order, shipping timeline, or product selection? Submit your message below and our support team will assist you promptly.
Support Hours
Monday – Friday: 9:00 AM – 5:00 PM EST
Orders placed before 4:00 PM EST ship same-day.
Order Tracking
Tracking numbers are emailed immediately upon courier pickup. Please check your spam/junk folder if unread.
Discreet & Confidential
All inquiries and customer communication are strictly confidential. We never disclose your personal details.
How Can We Help?
Tracking & Delivery Inquiries
If you are asking about an existing purchase, please include your Order Number and delivery zip code in your message.
Urgent Overnight Shipping
Need next-morning delivery? Ensure your order is finalized prior to 4:00 PM EST Monday through Thursday. Saturday delivery requires explicit selection at checkout.
Product Usage Support
Have questions regarding wash protocols or test kit instructions? Detail your timeframe and test type so our specialists can advise accurately.